Returns & Exchanges
At Chess.com Merch, we want you to be completely satisfied with your opening. If your gear isn't the perfect fit, you can return or exchange any unworn apparel within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, we will email you a prepaid shipping label to print and attach to your return package.
Pack and Ship
Place your items in their original packaging and drop the parcel off at any authorized carrier location within 7 days of receiving your label.
Final Review
After our team inspects the returned items for quality, we will process your refund or ship your new exchange items within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing